Search Message triage

POST

/v1/object-types/hospitality.message_triage/search

const url = 'https://api.aerandil.com/v1/object-types/hospitality.message_triage/search';
const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: '{"branch":"2489E9AD-2EE2-8E00-8EC9-32D5F69181C0","cursor":"example","filters":[{"property":"id","type":"eq","value":"example"}],"limit":1,"order":"asc","property_id":"2489E9AD-2EE2-8E00-8EC9-32D5F69181C0","scope":{"level":"tenant"},"sort_by":"created_at"}'
};

try {
  const response = await fetch(url, options);
  const data = await response.json();
  console.log(data);
} catch (error) {
  console.error(error);
}

curl --request POST \
  --url https://api.aerandil.com/v1/object-types/hospitality.message_triage/search \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{ "branch": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0", "cursor": "example", "filters": [ { "property": "id", "type": "eq", "value": "example" } ], "limit": 1, "order": "asc", "property_id": "2489E9AD-2EE2-8E00-8EC9-32D5F69181C0", "scope": { "level": "tenant" }, "sort_by": "created_at" }'

Search for instances. Filters eq, contains, gte and lte AND-compose; or / not are additive follow-ups. Pages with an opaque cursor; the +1 fetch returns has_more without a second round-trip. Ordered by sort_by (default created_at) in order (default ascending), id breaking ties; rows with no value for a property key sort last.

A typed triage decision issued by an agent (or, less commonly, a human operator logging a manual triage into the audit trail) against a single inbound guest_message. Mostly-immutable post-issue: the intent / sentiment / urgency / factors / rationale / enrichment_snapshot are frozen at write time so the audit trail is the rationale at decision time, not against today’s profile. The decision_* and chained_* fields mutate exactly once on the transition out of suggested (apply / reject / escalate / expire / supersede) — that single mutation is gated by the decision_status_transitions cross-link validator.

Authorizations

aerandil_oauth
objects:read
aerandil_oauth
objects:hospitality.message_triage:read

Request Body^required

application/json

object

branch

Optional open-branch id. Search composes that branch’s copy-on-first-write overlay instead of main, so a preview reads its own hypothetical writes. Omit to read main.

string format: uuid

cursor

Opaque cursor from a prior response’s next_cursor. Pass back verbatim; do not introspect.

string

filters

Conjunctive list of predicates. Empty or omitted matches every row in scope, capped by limit.

Array

One of:

object

property

required

Allowed value: id

type

required

Allowed value: eq

value

required

string

limit

Page size. Server defaults to 50, silently clamps at 500 (AIP-158 §3).

integer

>= 1 <= 500

order

Direction of sort_by: asc (oldest / smallest first) or desc. A cursor is bound to the sort_by and order it was minted under; another pair is refused (422).

string

default: asc

Allowed values: asc desc

property_id

The house a desk stands in: keeps this property’s rows (property- or venue-scoped there) and every row scoped to no property (tenant, brand, portfolio), and drops a sibling house’s — the meaning property_id has on the event tail.

string format: uuid

scope

One of: discriminator: level

object

level

required

string

Allowed value: tenant

Allowed values: tenant

sort_by

What the page is ordered by: the row’s created_at or updated_at, or a property whose type orders — strings, enums and dates as text, ints, decimals and durations as numbers, datetimes as instants. Rows with no value sort last in either direction. A property the caller is not cleared to read is refused (403).

string

default: created_at

Allowed values: created_at updated_at id intent_primary intent_confidence intent_confidence_score sentiment sentiment_score urgency recommended_action_kind recommended_action_ref recommended_response_text rationale_text issued_at expires_at decision_status decided_at decided_by chained_action_correlation_id escalation_reason rejection_reason

Responses

200

Search results, ordered by (sort_by, id) in the requested order (ascending by default).

application/json

object

data

required

Array<object>

object

created_at

required

string format: date-time

required

string format: uuid

object_type

required

Allowed value: hospitality.message_triage

properties

required

object

chained_action_correlation_id

correlation_id of the chained action's ApplyActionResponse (set on `applied`)

string

conversation_ref

required

Denormalised conversation ref (for per-conversation triage queries)

string format: uuid

decided_at

When the triage transitioned out of suggested

string format: date-time

decided_by

`principal.stable_id()` of the deciding principal

string

decision_status

required

Lifecycle state

string

Allowed values: suggested applied rejected escalated expired superseded

enrichment_snapshot

Frozen context snapshot at issue time (§3.3.1; JSON; host populates)

escalation_reason

Reason recorded on escalation

string

Allowed values: low_confidence policy_block safety_keyword explicit_guest_request sensitive_topic ambiguity operator_override pci_disclosed phi_disclosed

expires_at

required

After this, decision_status moves to expired

string format: date-time

factors_considered

required

Signals the classifier conditioned on

Array<string>

Allowed values: message_text conversation_history guest_profile reservation_context recognition_history recovery_history loyalty_tier time_of_day language_detected attachment_present prior_triage_history safety_keywords other

required

Triage id

string

intent_alternatives

Message triage intent alternatives

Top-k alternative intents with scores (optional)

Array<object>

object

intent

required

string

Allowed values: booking.inquiry booking.modification booking.cancellation booking.confirmation_query complaint.cleanliness complaint.noise complaint.billing complaint.service complaint.food complaint.other service.amenities service.spa service.restaurant service.transport service.lost_and_found service.wake_up service.technical service.housekeeping service.in_room_dining service.other info.amenities info.directions info.payment_policy info.wifi info.hours info.other recognition.celebration safety.emergency marketing.feedback chitchat.general injection.suspected other.unclassified

score

required

string format: decimal

intent_confidence

required

Operator-facing confidence ordinal

string

Allowed values: low medium high

intent_confidence_score

Calibrated probability (0..=1) — set when the model emits one

string format: decimal

intent_primary

required

Leaf intent from MESSAGE_INTENTS (§3.3.2)

string

issued_at

required

When the agent emitted the triage

string format: date-time

message_ref

required

The inbound `guest_message` this triage classifies

string format: uuid

policy_outcomes

required

Compliance flags observed during triage

Array<string>

Allowed values: pan_redacted phi_redacted tcpa_opt_out_detected gdpr_erasure_referenced whatsapp_window_outside voice_consent_missing injection_attempt_detected safety_keyword_matched none

rationale_text

Human-readable explanation surfaced to operators

string

recommended_action_kind

required

Discriminator for the apply path

string

Allowed values: auto_respond chain_typed_action escalate_to_staff silent_acknowledge no_action

recommended_action_params

Proposed parameters for the chained action (JSON object; validated at apply time)

recommended_action_ref

API name of the chained action (when kind = chain_typed_action)

string

recommended_response_text

Drafted reply text (when kind = auto_respond)

string

rejection_reason

Free-text reason on reject (gold-standard decision-log pattern)

string

sentiment

required

Sentiment ordinal

string

Allowed values: negative neutral positive

sentiment_score

Calibrated sentiment score [-1.0, 1.0]

string format: decimal

urgency

required

Urgency classification

string

Allowed values: low normal high critical

provenance

Per-property source attribution and pins. An entry under properties means the property’s current value came from that source (on the source’s own clock, source_updated_at); an entry under pins is a human override protecting the property from sourced writes.

object

pins

object

key

additional properties

object

pinned_at

string format: date-time

pinned_by

object

reason

required

string

properties

object

key

additional properties

object

external_id

string

recorded_at

required

string format: date-time

source

required

string

source_updated_at

string format: date-time

stream

string

scope

required

One of: discriminator: level

object

level

required

string

Allowed value: tenant

Allowed values: tenant

tenant_id

required

string format: uuid

updated_at

required

string format: date-time

version

required

integer

>= 1

has_more

required

boolean

next_cursor

Cursor for the next page; omitted when the result set is exhausted.

string

Example

{
  "data": [
    {
      "object_type": "hospitality.message_triage",
      "properties": {
        "decision_status": "suggested",
        "escalation_reason": "low_confidence",
        "factors_considered": [
          "message_text"
        ],
        "intent_alternatives": [
          {
            "intent": "booking.inquiry"
          }
        ],
        "intent_confidence": "low",
        "intent_primary": "booking.inquiry",
        "policy_outcomes": [
          "pan_redacted"
        ],
        "recommended_action_kind": "auto_respond",
        "sentiment": "negative",
        "urgency": "low"
      },
      "scope": {
        "level": "tenant"
      }
    }
  ]
}

422

Validation error — unknown property or filter type mismatch.

Search Message triage

Authorizations

Request Bodyrequired

Responses

200

Example

422

Request Body^required